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Customer Care

ORDERING

We accept orders through our WigJig Store (online).    Our online store uses PayPal to process payments . We are very sorry, but we were forced to discontinue our 800 telephone service due to fraud.  Please use our new, local telep

Internet Orders: WigJig Store
Email: info@wigjig.com


For orders received prior to Sunday at 7:00 PM Eastern Time through 7:00 PM Thursday, we issue email verification and ship the order on the following business day.  For orders received between 7:00 PM on Thursday evening and 7:00 PM Sunday evening, we issue email verification to customers and ship the orders the following Monday.  In a few cases, we may hold an order if an item is out-of-stock and expected within a few days. 

We ship our orders from our warehouse on the East Coast, which is a short delivery for the majority of our customers.  For customers on the West Coast, it may take a little longer (up to one week) to receive your order.


PAYMENT OPTIONS

ONLINE ORDERS ONLY:   We use Pay Pal to process credit card payments.

SHIPPING - RETURNS - REFUNDS

With the implementation of our new online WigJig Store, we have new shipping options that will result in lower shipping charges for many of our customers.  Please select the link below-left to view our new shipping policy. 

Our returns and refund policy has remained unchanged.  Please select the link below-right to view our returns policy.  Should you decide place an order, it is out understanding will be that you have read and understand our returns policy. 


CONTACT US

For the fastest response, please email us here (info@wigjig.com).  We generally respond to these emails within 24 hours.  Our offices are Closed Saturday and Sundays.


LOST ORDERS

We accept responsibility for getting your order to you.  Generally, if 10 days have passed since you placed your order and you have not received it, it may be lost.  This happens to less than one order in 1,000.  In the very rare circumstances that your order does get lost, we will replace it and ship again at our expense.  Before contacting us about a lost order, we also ask that you check around your residence and with the people who sometimes pick up your mail before assuming that your order was lost.  We do have a lot of customers who contact us, asking about their missing order, only to learn that it is either at their front door where the shipper left it, or their husband put it in the closet and forgot about it.  Please contact us at info@wigjig.com regarding any missing orders.

 

 



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